Refund & Return Policy

All returns need a Return Material Authorization (RMA) number.
You can get an RMA number online or by calling 844.200.5464.
Once you get your RMA, you have 15 days to send the item back.

Send all returns to:

Encompass National Returns Center
775 Tipton Industrial Drive, Suite F
Lawrenceville, GA 30046

• If you don’t have a return label, clearly write your RMA number on the shipping label.
• Include a copy of your RMA and the original invoice inside the package.
• Special order items cannot be returned.
• Once approved, your refund will include the item price and taxes, minus any restocking or packaging fees.
• The refund will be sent to your original payment method.
• Shipping and handling fees are not refundable.
• All returned items will be checked before issuing a refund.
• If your return is not approved, it will be sent back to you at your expense.
• If you send the wrong item to Encompass, it will be returned to you at your cost.

Returning New and Unused Items

• Items under $15 cannot be returned.
• You must pay for the return shipping.
• Approved returns may have a 15% restocking fee.

To get credit:

• Send your return within 30 days of the invoice date.
• The item must be new, unused, and in resalable condition.
• Include a copy of your invoice in the box.
• Clearly print your RMA number on the shipping label.
• Do not write or mark on the product’s original box.
• Items not in resalable condition will not be credited.

Defective Items

• We follow the manufacturer’s warranty.
• Midea Parts and tools are covered by a 90-day limited warranty from the delivery date.
• A replacement part will be sent and billed upfront.
• You’ll get a free return label for the defective item. Once we receive it, we’ll issue a credit.

When returning a defective item, please provide:

• The model and serial number of the product, and
• A detailed description of the problem.

Damaged Parts

• Inspect your order as soon as it arrives. If you see any damage, contact both the shipper and Encompass within 5 business days. You can report the issue on our website. Without this report, it might be difficult to process any damage claims later.

Wrong Item Received

• If you received the wrong item or your order is missing parts, contact Encompass within 5 business days through our website.
• Choose “Warranty / Replacement” as the reason and explain the issue in the comment box.
• We’ll send a replacement part (billed upfront) and provide a free return label for the incorrect item.
• Once we receive it, we’ll issue credit.

International Returns

• For orders outside the U.S.:
• You are responsible for all shipping, duties, and customs fees - for both returns and replacements.
• If the part has a core value, the defective item must be returned at your expense.
• We recommend checking for local parts options when possible.

Lost Packages

• If your order doesn’t arrive:
• Check the carrier tracking to confirm delivery.
• If the carrier shows it was delivered, Encompass is not responsible unless you requested a signature on delivery.
• If the carrier confirms the package was lost in transit, we’ll issue a credit.

Core Returns

To get credit for core returns:

• Return the core within 30 days of the invoice date.
• No credit will be given after 30 days.
• Use the original manufacturer’s box or container.
• Credit is only given for the same number of items as purchased.
• Cores must be in good condition (not cracked, burnt, or missing parts).
• Damaged or missing cores will not be credited and will be returned at your expense.

Click here to return or cancel a part