Privacy Policy

1. Introduction

Welcome to Midea Spare Parts. This Privacy Policy explains how Midea Spare Parts LLC and its affiliated entities (“Midea Spare Parts,” “we,” “our,” or “us”) collect, use, store, and safeguard your personal information when you interact with our websites, mobile applications, emails, text messages, or any other digital platforms we operate.

Please read this policy carefully. If you do not agree with the terms described here, you should discontinue your use of our websites or digital services. By accessing or using any of our platforms, you acknowledge and agree to the practices outlined in this Privacy Policy.

We are committed to transparency and to protecting your personal information. This policy covers:

• Information collected through our websites
• Information gathered from our mobile apps
• Information collected via email, SMS, and other communications
• Interactions with our ads or integrations on third-party sites or apps

This Privacy Policy does not apply to:

• Information collected offline or outside our digital channels
• Data collected by unrelated third parties

We may update this Privacy Policy periodically. Your continued use of our services after changes are posted means you accept the updated terms.

Our Privacy Commitments

When handling your personal information, we follow these foundational principles:

• We will be transparent about why we collect data and with whom it may be shared.
• We collect personal information only with your permission or when legally allowed.
• We limit data collection to what is necessary for specific and legitimate purposes.
• We strive to keep your information accurate and current.
• You may opt out of marketing and promotional communications.
• We implement appropriate safeguards when transferring or sharing your data, including cross-border transfers.

By using our services or providing information to us, you consent to this Privacy Policy.

Your information helps us deliver products, process payments, fulfill orders, communicate with you, improve our services, and request feedback.

2. Data Controller and Contact Information

Midea Spare Parts acts as the data controller for the personal information you provide. We also maintain a designated Data Protection Officer and an EU representative to ensure compliance with data protection regulations such as the GDPR.

If you have privacy-related questions, concerns, or requests, you can reach us using the details listed in the contact us section of this policy.

3. Children Under 18

Our websites, applications, and services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

If we become aware that we have inadvertently received information from a minor, we will promptly delete it.

If you are a parent or guardian who believes your child may have provided information to us, please contact us at support@midea.customerdesk.io.

For more on children’s privacy, visit the FTC COPPA page: https://www.ftc.gov/enforcement/rules/rulemaking-regulatory-reform-proceedings/childrens-online-privacy-protection-rule

4. Information We Collect and How We Collect It

We collect information in two primary ways:

1. Information You Provide Directly

This includes, but is not limited to:

• Your name and contact details
• Billing and shipping addresses
• Email address and phone number
• Payment card information for processing orders
• Purchase information and order history
• Survey responses, forms, and messages
• Voice recordings or messages you provide for support or feedback

2. Information Collected Automatically

When you interact with our digital platforms, we may automatically collect:

• IP address and general location data
• Browser type, device identifiers, and operating system
• Pages visited, links clicked, and time spent on our site
• Traffic, usage, and performance metrics

This information helps us:

• Enhance website performance and user experience
• Personalize services, recommendations, and communication
• Analyze trends and monitor system functionality
• Recognize returning visitors
• Process orders and support customer service

Please note: If you choose not to provide the necessary information, we may not be able to offer some services or complete certain transactions.

5. Cookies and Similar Technologies

Midea Spare Parts uses cookies and related tracking technologies to:

• Enable essential website functionality
• Provide a smooth browsing experience
• Understand how visitors use our websites
• Improve features and performance
• Tailor marketing, ads, and communications

Some cookies are placed by third-party service providers who support our operations, analytics, or advertising tools.

You can disable cookies through your browser settings; however, certain website features may not work correctly if cookies are turned off.

For more details, please refer to our Cookie Policy.

6. Why We Collect and Use Your Personal Information

We process your personal information only when we have a valid legal basis to do so. These include:

Legitimate Business Interests

We may use your information to:

• Operate, maintain, and improve our websites
• Communicate with you about orders, services, or product availability
• Prevent fraudulent activity and secure our systems
• Support product maintenance with manufacturers
• Promote Midea Spare Parts products and services

To Fulfill a Contract

When you place an order, we use your data to:

• Process payments
• Ship and deliver products
• Provide support and resolve service issues
• Share relevant information with manufacturers or logistics partners when necessary

Legal Obligations

We may use or share your information when required to:

• Comply with laws and regulations
• Respond to lawful government or regulatory requests
• Protect our legal rights and interests

With Your Consent

By using our digital services, you consent to the collection and use of your information as explained in this policy. In some cases, we may request explicit consent (for example, for marketing communications or cookies).

For EU Users (GDPR Compliance)

For individuals in the European Union, Midea Spare Parts ensures that each use of your personal data aligns with applicable data protection laws and is supported by a valid legal basis.

7. Special Categories of Personal Information

Midea Spare Parts does not request, collect, or store highly sensitive personal information. This includes details such as:

• Racial or ethnic background
• Religious or political views
• Health or sexual life information
• Criminal records or history

8. Automated Decision-Making

Midea Spare Parts does not rely on automated systems to make decisions about you.

The only automated processes we use are limited to detecting and preventing fraudulent activity.

9. How We Use Your Information

We use your personal information to support your experience with Midea Spare Parts, including to:

• Operate, maintain, and improve our websites and services
• Answer your questions, requests, or service needs
• Communicate about orders, account activity, or important updates
• Process and deliver the parts you purchase
• Enhance customer service and develop new tools or features
• Provide manufacturers with the information needed to complete orders or provide support
• Send marketing messages—but only with your permission

You may update your marketing preferences at any time by adjusting your account settings or contacting us at support@midea.customerdesk.io

10. Sharing Your Information

Midea Spare Parts does not sell your personal information.

We only share your data when necessary, including:

• With subsidiaries, affiliates, or trusted service providers who help us operate our business
• With manufacturers, when needed to fulfill orders or provide technical support
• During a business change, such as a merger, acquisition, or asset transfer
• To meet legal requirements, court orders, or government inquiries
• To protect the rights, safety, and property of Midea Spare Parts, our customers, or the public
• When you provide your consent

We may share non-identifying or aggregated information freely, as this data cannot be linked back to you.

SMS information that you choose to receive will never be shared with third parties.

11. Your Choices for How Your Information Is Used

We offer multiple ways to control how your personal information is used, shared, or tracked. This includes choices related to promotional emails, cookies, advertising, and how your info is shared with third parties.

Your choices include:

Promotional Messages

We may send promotional emails about Midea Spare Parts products or partner offers.

You can opt out by:

• Selecting the opt-out checkbox when providing your information
• Updating your account preferences
• Emailing support@midea.customerdesk.io
• Clicking “unsubscribe” at the bottom of any promotional message

(Transactional communications about orders, warranties, or service are not part of promotional emails.)

Targeted Advertising

We may use data to show ads that match your interests.

You can opt out by:

• Selecting the preference box during information collection
• Updating your account
• Emailing support@midea.customerdesk.io

Your browser must allow cookies for these choices to take effect.

Sharing Information for OEM Advertising

If you do not want Midea Spare Parts to share your information with original equipment manufacturers for advertising purposes, you can opt out using the same methods above.

12. Your Rights to Access and Manage Your Information

Depending on your location and privacy laws, you may have several rights regarding your personal information.

Access & Correction

Log in to your Midea Spare Parts account or contact us via email or live chat (8 AM–9 PM EST) to view, update, or correct your details.

Restrict Processing

You may ask us to limit how we use your data—especially if it’s inaccurate, under review, or no longer needed.

Data Portability

You may request a copy of your information in a standard, portable format or ask us to send it to another service, when technically possible.

Withdraw Consent

If we process your information based on your consent, you may withdraw it at any time by closing your account.

Use of your information before withdrawal remains lawful.

Right to Deletion ("Right to Be Forgotten")

You may ask us to delete your information by deleting your account, provided we do not have a legal or business need to retain it.

Some backup systems may temporarily retain data for recovery purposes.

Submit a Complaint

If you believe your information has been handled improperly, you may contact us or file a complaint with your regional data-protection authority.

How to Use These Rights

Email support@midea.customerdesk.io or contact us through the live chat on our website.

We may ask for additional details to verify your identity.

13. Do Not Track Signals

Some browsers offer a “Do Not Track” setting.

Currently, Midea Spare Parts does not respond to these signals and continues to collect information as described in this policy.

14. Data Security

We work diligently to safeguard your information, though no system is completely secure.

We implement measures to protect your data from unauthorized access, loss, or misuse.

Security practices include:

• SSL encryption for payment information
• Access controls and monitoring
• Internal security policies and employee training

You are responsible for keeping your password safe.

If a data breach occurs, we will notify you and any required authorities based on applicable laws.

15. California Residents (CCPA / CPRA Notice)

If you live in California, you have specific rights regarding your personal information.

Categories of Information We Collect

• Identifiers: Name, email, IP address, device identifiers
• Commercial/professional data: Order history, work-related information
• Internet activity: Browsing behavior, cookies, device interactions
• Geolocation data: Approximate location information
• Other data: Messages you send us, biometric information, and user profile data

How We Use This Information

• Operating our website
• Fulfilling orders
• Communicating with you
• Improving your online experience
• Analyzing website and product performance

Your California Privacy Rights

• Opt Out: Stop the sale or sharing of your information
• Request to Know: Learn what information we collect, use, and share
• Request to Delete: Have your information removed when legally permissible
• Request to Correct: Fix inaccurate personal information
• Limit Use of Sensitive Info: Restrict how sensitive data is used

How to Submit a Request

Use the provided online form or email support@midea.customerdesk.io. We may verify your identity for your protection.

Response Time

We respond to verified requests within 45 days (with one possible 45-day extension).

No Discrimination

Using your CCPA/CPRA rights will not affect your pricing, service level, or access.

Children’s Information

Midea Spare Parts does not intentionally collect information from children under 16. If any data is collected inadvertently, parental consent is required.

Data Retention

We keep personal information only as long as necessary for business, operational, or legal purposes.

16. Nevada Residents

If you live in Nevada, you may email us at support@midea.customerdesk.io to request that we do not sell your personal information (as defined under Nevada law). Please include your full name and contact details in your request. We will respond as required by Nevada regulations.

Note: Midea Spare Parts does not currently sell data in a manner that triggers Nevada’s opt-out requirements.

17. Residents of Colorado, Connecticut, Virginia, and Utah

If you reside in Colorado, Connecticut, Virginia, or Utah, your state grants you specific privacy rights. Here’s what you need to know:

Your Rights

• Right to Know: You may request details about the personal information we collect, use, share, or sell.
• Right to Correct: You can ask us to correct inaccurate personal information.
• Right to Opt-Out of Profiling: You can request that we stop any automated profiling related to your behavior, interests, or characteristics. Opting out may reduce personalization.

Exceptions

We may still process your information when necessary for:

• Legal obligations: Compliance with laws, legal claims, or investigations
• Security: Fraud prevention, system protection, or investigation of malicious activity
• Internal operations: Service improvement, product development, or internal analytics
• Transactions: Fulfilling product orders or completing services you request
• Public interest or safety: Protecting you or others in urgent situations

Right to Delete: You may request deletion of your personal information, with exceptions such as:

• Completing a transaction you initiated
• Meeting legal, fraud-prevention, or security requirements
• Internal research or error correction

Right to Appeal: If we are unable to fulfill your request, residents of Colorado, Connecticut, or Virginia can submit an appeal within 14 days. Please include your state of residence and a brief explanation.

Retention: We retain personal information for as long as necessary to provide services, comply with laws, or support operational needs.

How to Submit a Request: Use the details in the Contact Information section below.

18. Consent to Processing Personal Data in Other Countries

Your personal data may be stored or processed outside your home country, including in the United States, with appropriate legal safeguards in place.

For individuals in the European Economic Area (EEA), Midea Spare Parts uses Data Protection Agreements and Standard Contractual Clauses to ensure compliant and secure data transfers.

You may request copies of these agreements by contacting us.

19. Data Retention

Midea Spare Parts retains your personal information while your account or services remain active. After account closure, we may continue to store certain information:

• In secure backup systems
• To comply with legal obligations
• To protect our business interests
• For anonymized or aggregated data, indefinitely

We may delete information if it becomes outdated, inaccurate, or unnecessary.
Under the California Consumer Privacy Act (CCPA), we are required to maintain records of consumer requests for at least 24 months.

20. Third-Party Sites

This Privacy Policy applies only to Midea Spare Parts’ Websites.
Our website may contain links to third-party sites with their own privacy practices.
We do not control and cannot guarantee how third-party websites collect, use, or protect your information.
Any information you provide on external sites will be governed by their privacy terms.

21. Changes to Our Privacy Policy

Midea Spare Parts may update this Privacy Policy at any time.
Revisions will be posted on our Websites and include a new “last updated” date.
For major changes, we may notify you via email or a site-wide notice.
Continued use of our Websites following updates indicates acceptance of the revised Policy.

22. Contact Information

If you have questions or want to exercise your data rights, please contact our Data Protection Officer or Midea Spare Parts directly.

Company Contact:

775 Tipton Industrial Drive, Suite F
Lawrenceville, GA 30046, USA
USA: (866) 779-6847
Email: support@midea.customerdesk.io

Website Contact: Use the Contact page on our site.

23. Text Messaging

You can choose to receive text messages, push notifications, or voice alerts from Midea Spare Parts.
To unsubscribe, reply STOP. You will receive a confirmation message.
For help, text HELP, email support@midea.customerdesk.io, or call (866) 779-6847

Messages may include:

• Order confirmations
• Shipment updates
• Delivery notifications

Standard messaging and data rates may apply.
Please protect your device if you wish to keep your messages private.
We may discontinue our messaging program at any time.